Help Center

Generally it is just as safe to order online from a reputable store like fayet.co.uk as it to pay using your credit or debit card in a shop.

We ship to the UK, Europe, North America and several other countries as well. If your country appears in the country dropdown list then we are able to ship to your address. If you are in the USA, we suggest you first check the band website to see if there is a dedicated North American store.

The first thing you should do if the goods haven’t arrived even though we’ve emailed you getting you they’ve been sent is contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should wait two weeks and then contact their postal delivery office. If the postal delivery office hasn’t been able to help you email our customer service team who will then investigate for you.

Most orders are dispatched within 2 working days. Once your order has been dispatched it takes one or two days to be delivered to UK addresses, about a week to be delivered to European addresses and two or three weeks for all other countries.

The only thing you can do is cancel your initial order and place a new one. Please email our customer service(info@fayet.co.uk) team who will arrange to cancel to the order and refund you any money you’ve paid. If you have placed an order and chosen to pay by cheque or international money order simply place a new order and your first order will be cancelled automatically in due course.